Returns & Exchanges

We want you to love your set.

We’ve put a lot of care into every Mahjong Minted set, and we want you to feel just as good opening it as we do shipping it. If something isn’t right when your tiles arrive, here’s how we’ll make it better.

Damaged or defective tiles Things happen in transit, and we’ll make it right. Just email us at customerservice@mahjongminted.com within 7 days of receipt with:

• Your order number
• A photo of the defect(s)
• Your name and contact info

We’ll take it from there. Please note: claims received after 7 days can’t be accepted, so check your set as soon as it lands.

Changed your mind? We get it. Returns are accepted within 14 days of receipt, as long as the set is in its original packaging with the shrink wrap still intact. Email customerservice@mahjongminted.com to start the process. A few things to know:

• Original shipping costs are non-refundable
• A 15% restocking fee applies

Bought through a retailer? Sets purchased through one of our wholesale partners should be returned at the original point of sale. They’ll be able to help you directly.

Questions? We’re a small team and we read every email — reach out anytime at customerservice@mahjongminted.com.